Chat Agents Work From Home for DashSwift Logistics – Remote Support Role

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? DashSwift Logistics is hiring full-time and part-time candidates for our Chat Agents Work From Home for DashSwift Logistics – Remote Support Role opening. You will join our collaborative Food Delivery & On-Demand Logistics messaging team, managing live text conversations with verified clients across North America.

As our Chat Agents Work From Home for DashSwift Logistics – Remote Support Role, you will handle inbound questions through our centralized chat interface (Twilio Flex, LivePerson, and internal courier dispatch dashboards). Typical conversation flows involve communicating with drivers and customers to resolve address delivery clarifications, as well as authorizing quick refunds or redeliveries for damaged or missing food items. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Process standard transactions and requests such as monitoring active dispatch routes during peak dinner and weekend rush hours.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and updating restaurant partners regarding estimated courier pickup arrival times.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Engage with incoming customer inquiries via real-time text chat using Twilio Flex, LivePerson, and internal courier dispatch dashboards.
• Address common account and service questions, including authorizing quick refunds or redeliveries for damaged or missing food items.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• A quiet, distraction-free home office setup conducive to productive text messaging.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $27.50 - $36.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Your First 30 Days Remote Roadmap

How to Apply Today

Ready to jumpstart your work-from-home career with DashSwift Logistics? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.