Chat Job – E-Commerce & Digital Retail | No Experience Needed

Role Summary

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Veloce Retail is hiring full-time and part-time candidates for our Chat Job – E-Commerce & Digital Retail | No Experience Needed opening. You will join our collaborative E-Commerce & Digital Retail messaging team, managing live text conversations with verified clients across North America.

As our Chat Job – E-Commerce & Digital Retail | No Experience Needed, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Assist clients accurately with helping customers track pending shipments and expected delivery dates.
• Carefully review customer details and answering pre-purchase inquiries regarding inventory availability and seasonal discounts.
• Address common account and service questions, including assisting shoppers with sizing guides, product recommendations, and cart checkouts.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Salary, Hours & Benefits

Your hourly rate of $28.00 - $35.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Flexible time-off policy, paid company holidays, and supportive remote management.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Scheduled hours: Friday – Sunday (10-Hour Shifts with Paid Lunch & Weekend Bonus) with opportunities for voluntary overtime during peak volumes.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Structured Paid Onboarding Pathway

How to Submit Your Application

Immediate openings are currently available for weekend shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.