Chat Jobs Remote for Aura Lifestyle Brands – Remote Support Role

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Aura Lifestyle Brands is hiring full-time and part-time candidates for our Chat Jobs Remote for Aura Lifestyle Brands – Remote Support Role opening. You will join our collaborative E-Commerce & Digital Retail messaging team, managing live text conversations with verified clients across North America.

As our Chat Jobs Remote for Aura Lifestyle Brands – Remote Support Role, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Engage with incoming customer inquiries via real-time text chat using Shopify Inbox, Gorgias, and Zendesk Chat.
• Assist clients accurately with helping customers track pending shipments and expected delivery dates.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Carefully review customer details and answering pre-purchase inquiries regarding inventory availability and seasonal discounts.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Process standard transactions and requests such as processing simple returns, store credits, and exchange requests via live chat.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Compensation Package & Shifts

At Aura Lifestyle Brands, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $27.50 - $36.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.

Structured Paid Onboarding Pathway

Ready to Get Started?

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.