Fintech & Digital Banking Coordinator – Chat Representative Jobs | Beginners Welcome

Job Overview

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? Apex Global Payments is actively seeking detail-oriented, communicative individuals to step into our Fintech & Digital Banking Coordinator – Chat Representative Jobs | Beginners Welcome role. In this remote position, you will be the front-line voice for our secure mobile banking and payment app designed for modern consumers and freelancers, assisting customers through fast-paced text-based messaging windows.

As our Fintech & Digital Banking Coordinator – Chat Representative Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (Zendesk Enterprise, SecureVault Chat, and Jira Service Management). Typical conversation flows involve helping account holders verify pending card transactions and international transfers, as well as assisting users with virtual card issuance, PIN resets, and digital wallet syncing. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Engage with incoming customer inquiries via real-time text chat using Zendesk Enterprise, SecureVault Chat, and Jira Service Management.
• Carefully review customer details and providing step-by-step guidance on direct deposit setup and balance transfers.
• Address common account and service questions, including assisting users with virtual card issuance, PIN resets, and digital wallet syncing.
• Process standard transactions and requests such as verifying identity documentation for routine account security compliance.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Assist clients accurately with helping account holders verify pending card transactions and international transfers.

What You Need to Succeed

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.

Pay Rates & Company Perks

At Apex Global Payments, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $26.50 - $34.00 / hr with guaranteed weekly direct deposit every Friday morning.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Guaranteed base pay of $26.50 - $34.00 / hr with weekly direct deposit every Friday.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.

Comprehensive Training Schedule

Application Instructions & Next Steps

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.