Telehealth & Digital Wellness Advisor – Chat Representative Work From Home | Beginners Welcome

Role Summary

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Telehealth & Digital Wellness Advisor – Chat Representative Work From Home | Beginners Welcome opening at Aegis Health Network offers the ideal entry into remote work. We operate in the Telehealth & Digital Wellness space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Telehealth & Digital Wellness Advisor – Chat Representative Work From Home | Beginners Welcome, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.
• Assist clients accurately with guiding patients through secure video appointment check-ins and intake questionnaires.
• Process standard transactions and requests such as answering non-clinical patient inquiries regarding provider availability and telehealth coverage.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.
• Address common account and service questions, including confirming prescription delivery addresses and pharmacy dispatch notifications.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.

Compensation Package & Shifts

At Aegis Health Network, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $25.00 - $32.00 / hr with guaranteed weekly direct deposit every Friday morning.

• Guaranteed base pay of $25.00 - $32.00 / hr with weekly direct deposit every Friday.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• 100% paid remote training from your very first hour, including live software walkthroughs.

Comprehensive Training Schedule

Ready to Get Started?

Immediate openings are currently available for evening shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.