EdTech & Online Learning Advisor – Chat Support Job | Beginners Welcome

Role Summary

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this EdTech & Online Learning Advisor – Chat Support Job | Beginners Welcome opening at GlobalLearn Network offers the ideal entry into remote work. We operate in the EdTech & Online Learning space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our EdTech & Online Learning Advisor – Chat Support Job | Beginners Welcome, you will handle inbound questions through our centralized chat interface (Canvas LMS Chat, Zendesk Support, and Zoom Chat Connect). Typical conversation flows involve helping students access course modules, lecture recordings, and digital textbooks, as well as scheduling 1-on-1 virtual mentoring sessions and grading review appointments. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Address common account and service questions, including scheduling 1-on-1 virtual mentoring sessions and grading review appointments.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and resolving video lecture playback issues and certificate download requests.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.

Applicant Qualifications & Home Setup

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Pay Rates & Company Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $26.50 - $34.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.

Onboarding & Mentorship Program

How to Apply Today

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.