Remote Chat Support Jobs From Home – Part-Time Core Schedule ($$28-$36/hr)

Job Overview

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? TrueService Connect is actively seeking detail-oriented, communicative individuals to step into our Remote Chat Support Jobs From Home – Part-Time Core Schedule ($$28-$36/hr) role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Remote Chat Support Jobs From Home – Part-Time Core Schedule ($$28-$36/hr), you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Compensation Package & Shifts

At TrueService Connect, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $28.00 - $35.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Onboarding & Mentorship Program

How to Apply Today

Ready to jumpstart your work-from-home career with TrueService Connect? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.