E-Commerce & Digital Retail Coordinator – Chat Support Jobs Remote | Beginners Welcome

Opportunity Overview

Join our forward-thinking remote team at Veloce Retail as a E-Commerce & Digital Retail Coordinator – Chat Support Jobs Remote | Beginners Welcome. Our organization specializes in E-Commerce & Digital Retail, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our E-Commerce & Digital Retail Coordinator – Chat Support Jobs Remote | Beginners Welcome, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Process standard transactions and requests such as processing simple returns, store credits, and exchange requests via live chat.
• Address common account and service questions, including assisting shoppers with sizing guides, product recommendations, and cart checkouts.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and answering pre-purchase inquiries regarding inventory availability and seasonal discounts.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

Candidate Profile & Skills

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Compensation Package & Shifts

At Veloce Retail, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $28.00 - $35.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.

Structured Paid Onboarding Pathway

Ready to Get Started?

Don't miss the opportunity to join a supportive, top-rated remote team earning $28.00 - $35.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.