Chat Support Jobs Work From Home for CarePoint Telehealth – Remote Support Role

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? CarePoint Telehealth is hiring full-time and part-time candidates for our Chat Support Jobs Work From Home for CarePoint Telehealth – Remote Support Role opening. You will join our collaborative Telehealth & Digital Wellness messaging team, managing live text conversations with verified clients across North America.

As our Chat Support Jobs Work From Home for CarePoint Telehealth – Remote Support Role, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Process standard transactions and requests such as answering non-clinical patient inquiries regarding provider availability and telehealth coverage.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Address common account and service questions, including confirming prescription delivery addresses and pharmacy dispatch notifications.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Salary, Hours & Benefits

Your hourly rate of $31.00 - $39.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Guaranteed base pay of $31.00 - $39.50 / hr with weekly direct deposit every Friday.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Onboarding & Mentorship Program

How to Apply Today

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.