Chat Support Remote Jobs (Evening Shift) – Work From Home Opportunity

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? HandyNest Group is hiring full-time and part-time candidates for our Chat Support Remote Jobs (Evening Shift) – Work From Home Opportunity opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Chat Support Remote Jobs (Evening Shift) – Work From Home Opportunity, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Salary, Hours & Benefits

Your hourly rate of $29.00 - $37.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.

Onboarding & Mentorship Program

Application Instructions & Next Steps

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.