Home Services & Contractor Dispatch Representative – Chat Support Work From Home | Beginners Welcome

Position Introduction

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? TrueService Connect is actively seeking detail-oriented, communicative individuals to step into our Home Services & Contractor Dispatch Representative – Chat Support Work From Home | Beginners Welcome role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Home Services & Contractor Dispatch Representative – Chat Support Work From Home | Beginners Welcome, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Salary, Hours & Benefits

Your hourly rate of $28.00 - $35.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.

Structured Paid Onboarding Pathway

How to Apply Today

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.