Fintech & Digital Banking Advisor – Customer Service Chat Jobs | Beginners Welcome

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? FinServe Digital is hiring full-time and part-time candidates for our Fintech & Digital Banking Advisor – Customer Service Chat Jobs | Beginners Welcome opening. You will join our collaborative Fintech & Digital Banking messaging team, managing live text conversations with verified clients across North America.

As our Fintech & Digital Banking Advisor – Customer Service Chat Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (Zendesk Enterprise, SecureVault Chat, and Jira Service Management). Typical conversation flows involve helping account holders verify pending card transactions and international transfers, as well as assisting users with virtual card issuance, PIN resets, and digital wallet syncing. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Engage with incoming customer inquiries via real-time text chat using Zendesk Enterprise, SecureVault Chat, and Jira Service Management.
• Assist clients accurately with helping account holders verify pending card transactions and international transfers.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Carefully review customer details and providing step-by-step guidance on direct deposit setup and balance transfers.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Compensation, Schedule & Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $32.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Guaranteed base pay of $25.00 - $32.00 / hr with weekly direct deposit every Friday.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Your First 30 Days Remote Roadmap

How to Submit Your Application

Immediate openings are currently available for daytime flexible candidates. Click Apply Now to enter your contact information and get matched with our hiring team.