Customer Service Chat Jobs for DirectFix Network – Remote Support Role

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? DirectFix Network is hiring full-time and part-time candidates for our Customer Service Chat Jobs for DirectFix Network – Remote Support Role opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Customer Service Chat Jobs for DirectFix Network – Remote Support Role, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.

Compensation, Schedule & Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $28.00 - $35.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Onboarding & Mentorship Program

How to Submit Your Application

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.