Remote Customer Service Chat Jobs – Part-Time Core Schedule ($$31-$40/hr)

Position Introduction

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Remote Customer Service Chat Jobs – Part-Time Core Schedule ($$31-$40/hr) opening at HandyNest Group offers the ideal entry into remote work. We operate in the Home Services & Contractor Dispatch space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Remote Customer Service Chat Jobs – Part-Time Core Schedule ($$31-$40/hr), you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $31.00 - $39.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.

Comprehensive Training Schedule

Application Instructions & Next Steps

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.