Email Chat Support Jobs – Flexible Hours | No Degree Required

Position Introduction

Looking for a flexible, supportive remote career that lets you ditch the daily commute? HomePro Dispatch is hiring full-time and part-time candidates for our Email Chat Support Jobs – Flexible Hours | No Degree Required opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Email Chat Support Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

Requirements & Technical Equipment

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Salary, Hours & Benefits

At HomePro Dispatch, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $30.00 - $38.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• 100% paid remote training from your very first hour, including live software walkthroughs.

Your First 30 Days Remote Roadmap

How to Apply Today

Immediate openings are currently available for part-time flexible candidates. Click Apply Now to enter your contact information and get matched with our hiring team.