Live Chat Customer Service Jobs for Veloce Retail – Remote Support Role

Job Overview

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? Veloce Retail is actively seeking detail-oriented, communicative individuals to step into our Live Chat Customer Service Jobs for Veloce Retail – Remote Support Role role. In this remote position, you will be the front-line voice for our high-growth online retail store handling thousands of daily shopper inquiries, assisting customers through fast-paced text-based messaging windows.

As our Live Chat Customer Service Jobs for Veloce Retail – Remote Support Role, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Carefully review customer details and answering pre-purchase inquiries regarding inventory availability and seasonal discounts.
• Assist clients accurately with helping customers track pending shipments and expected delivery dates.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Address common account and service questions, including assisting shoppers with sizing guides, product recommendations, and cart checkouts.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation, Schedule & Perks

Your hourly rate of $25.00 - $35.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Scheduled hours: Four 10-Hour Days (Enjoy 3 Consecutive Days Off Every Week) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Guaranteed base pay of $25.00 - $35.00 / hr with weekly direct deposit every Friday.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Comprehensive Training Schedule

How to Apply Today

Don't miss the opportunity to join a supportive, top-rated remote team earning $25.00 - $35.00 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.