Telehealth & Digital Wellness Specialist – Live Chat Customer Service Jobs | Beginners Welcome

Role Summary

Looking for a flexible, supportive remote career that lets you ditch the daily commute? CarePoint Telehealth is hiring full-time and part-time candidates for our Telehealth & Digital Wellness Specialist – Live Chat Customer Service Jobs | Beginners Welcome opening. You will join our collaborative Telehealth & Digital Wellness messaging team, managing live text conversations with verified clients across North America.

As our Telehealth & Digital Wellness Specialist – Live Chat Customer Service Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Process standard transactions and requests such as answering non-clinical patient inquiries regarding provider availability and telehealth coverage.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.
• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Salary, Hours & Benefits

Your hourly rate of $30.00 - $38.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Guaranteed base pay of $30.00 - $38.50 / hr with weekly direct deposit every Friday.
• Scheduled hours: Four 10-Hour Days (Enjoy 3 Consecutive Days Off Every Week) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Onboarding & Mentorship Program

How to Submit Your Application

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.