Live Chat Customer Service Jobs – Cloud Software & SaaS | No Experience Needed

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Nexus App Platforms is hiring full-time and part-time candidates for our Live Chat Customer Service Jobs – Cloud Software & SaaS | No Experience Needed opening. You will join our collaborative Cloud Software & SaaS messaging team, managing live text conversations with verified clients across North America.

As our Live Chat Customer Service Jobs – Cloud Software & SaaS | No Experience Needed, you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Process standard transactions and requests such as answering subscriber questions about subscription tiers, seat licensing, and invoice billing.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.
• Assist clients accurately with guiding new users through account setup, password resets, and workspace invites.

What You Need to Succeed

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.

Compensation, Schedule & Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $27.50 - $36.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Structured Paid Onboarding Pathway

Ready to Get Started?

Ready to jumpstart your work-from-home career with Nexus App Platforms? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.