Live Chat Jobs Remote for MetroCourier Group – Remote Support Role

Opportunity Overview

Join our forward-thinking remote team at MetroCourier Group as a Live Chat Jobs Remote for MetroCourier Group – Remote Support Role. Our organization specializes in Food Delivery & On-Demand Logistics, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Live Chat Jobs Remote for MetroCourier Group – Remote Support Role, you will handle inbound questions through our centralized chat interface (Twilio Flex, LivePerson, and internal courier dispatch dashboards). Typical conversation flows involve communicating with drivers and customers to resolve address delivery clarifications, as well as authorizing quick refunds or redeliveries for damaged or missing food items. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Assist clients accurately with communicating with drivers and customers to resolve address delivery clarifications.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Carefully review customer details and updating restaurant partners regarding estimated courier pickup arrival times.
• Engage with incoming customer inquiries via real-time text chat using Twilio Flex, LivePerson, and internal courier dispatch dashboards.

Candidate Profile & Skills

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.

Compensation Package & Shifts

At MetroCourier Group, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $28.00 - $35.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Scheduled hours: Friday – Sunday (10-Hour Shifts with Paid Lunch & Weekend Bonus) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• 100% paid remote training from your very first hour, including live software walkthroughs.

Your First 30 Days Remote Roadmap

Application Instructions & Next Steps

Immediate openings are currently available for weekend shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.