Live Chat Jobs Remote (Part-Time Flexible) – Work From Home Opportunity

Opportunity Overview

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Live Chat Jobs Remote (Part-Time Flexible) – Work From Home Opportunity opening at TrueService Connect offers the ideal entry into remote work. We operate in the Home Services & Contractor Dispatch space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Live Chat Jobs Remote (Part-Time Flexible) – Work From Home Opportunity, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Pay Rates & Company Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $32.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Guaranteed base pay of $25.00 - $32.00 / hr with weekly direct deposit every Friday.

Comprehensive Training Schedule

Application Instructions & Next Steps

Ready to jumpstart your work-from-home career with TrueService Connect? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.