Live Chat Jobs for HandyNest Group – Remote Support Role

Role Summary

Looking for a flexible, supportive remote career that lets you ditch the daily commute? HandyNest Group is hiring full-time and part-time candidates for our Live Chat Jobs for HandyNest Group – Remote Support Role opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Live Chat Jobs for HandyNest Group – Remote Support Role, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation, Schedule & Perks

At HandyNest Group, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $31.00 - $39.50 / hr with guaranteed weekly direct deposit every Friday morning.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Your First 30 Days Remote Roadmap

How to Apply Today

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.