Remote Live Chat Support Jobs – Weekend Priority Coverage ($$30-$38/hr)

Position Introduction

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? PulseMetrics Software is actively seeking detail-oriented, communicative individuals to step into our Remote Live Chat Support Jobs – Weekend Priority Coverage ($$30-$38/hr) role. In this remote position, you will be the front-line voice for our fast-growing software-as-a-service platform serving remote business teams worldwide, assisting customers through fast-paced text-based messaging windows.

As our Remote Live Chat Support Jobs – Weekend Priority Coverage ($$30-$38/hr), you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Assist clients accurately with guiding new users through account setup, password resets, and workspace invites.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.
• Process standard transactions and requests such as answering subscriber questions about subscription tiers, seat licensing, and invoice billing.
• Carefully review customer details and escalating complex bug reports with clean repro steps to senior engineering tiers.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Compensation Package & Shifts

At PulseMetrics Software, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $30.00 - $38.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Scheduled hours: Friday – Sunday (10-Hour Shifts with Paid Lunch & Weekend Bonus) with opportunities for voluntary overtime during peak volumes.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Guaranteed base pay of $30.00 - $38.50 / hr with weekly direct deposit every Friday.

Comprehensive Training Schedule

How to Submit Your Application

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.