Live Chat Support Jobs (Evening Shift) – Work From Home Opportunity

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? HandyNest Group is hiring full-time and part-time candidates for our Live Chat Support Jobs (Evening Shift) – Work From Home Opportunity opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Live Chat Support Jobs (Evening Shift) – Work From Home Opportunity, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.

Compensation, Schedule & Perks

Your hourly rate of $26.50 - $34.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Guaranteed base pay of $26.50 - $34.00 / hr with weekly direct deposit every Friday.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.

Comprehensive Training Schedule

Ready to Get Started?

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.