Remote Live Chat Work From Home Jobs – Evening Twilight Shift ($$25-$32/hr)

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Nexus App Platforms is hiring full-time and part-time candidates for our Remote Live Chat Work From Home Jobs – Evening Twilight Shift ($$25-$32/hr) opening. You will join our collaborative Cloud Software & SaaS messaging team, managing live text conversations with verified clients across North America.

As our Remote Live Chat Work From Home Jobs – Evening Twilight Shift ($$25-$32/hr), you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Address common account and service questions, including troubleshooting basic browser extension sync issues and desktop app settings.
• Assist clients accurately with guiding new users through account setup, password resets, and workspace invites.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Process standard transactions and requests such as answering subscriber questions about subscription tiers, seat licensing, and invoice billing.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.

Salary, Hours & Benefits

Your hourly rate of $25.00 - $32.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Comprehensive Training Schedule

Ready to Get Started?

Don't miss the opportunity to join a supportive, top-rated remote team earning $25.00 - $32.00 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.