Online Chat Agents Jobs – Flexible Hours | No Degree Required

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? PrimeCare Services is hiring full-time and part-time candidates for our Online Chat Agents Jobs – Flexible Hours | No Degree Required opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Online Chat Agents Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.

Applicant Qualifications & Home Setup

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.

Compensation, Schedule & Perks

Your hourly rate of $25.00 - $35.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Comprehensive Training Schedule

Ready to Get Started?

Immediate openings are currently available for evening shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.