Online Chat Agents Jobs for TrueService Connect – Remote Support Role

Position Introduction

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? TrueService Connect is actively seeking detail-oriented, communicative individuals to step into our Online Chat Agents Jobs for TrueService Connect – Remote Support Role role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Online Chat Agents Jobs for TrueService Connect – Remote Support Role, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.

Salary, Hours & Benefits

Your hourly rate of $25.00 - $35.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Structured Paid Onboarding Pathway

How to Submit Your Application

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.