Online Chat Customer Service Jobs for Horizon Stay Group – Remote Support Role

Role Summary

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? Horizon Stay Group is actively seeking detail-oriented, communicative individuals to step into our Online Chat Customer Service Jobs for Horizon Stay Group – Remote Support Role role. In this remote position, you will be the front-line voice for our boutique online travel agency facilitating flight bookings and vacation home rentals, assisting customers through fast-paced text-based messaging windows.

As our Online Chat Customer Service Jobs for Horizon Stay Group – Remote Support Role, you will handle inbound questions through our centralized chat interface (LiveChat Inc, Sabre Travel Network, and Front App). Typical conversation flows involve processing itinerary modifications, date changes, and room upgrade requests, as well as messaging guests with check-in instructions, gate change alerts, and keycode access. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Address common account and service questions, including messaging guests with check-in instructions, gate change alerts, and keycode access.
• Engage with incoming customer inquiries via real-time text chat using LiveChat Inc, Sabre Travel Network, and Front App.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Assist clients accurately with processing itinerary modifications, date changes, and room upgrade requests.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

Applicant Qualifications & Home Setup

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Pay Rates & Company Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $32.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Structured Paid Onboarding Pathway

How to Submit Your Application

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.