Online Chat Jobs Work From Home for TrueService Connect – Remote Support Role

Role Summary

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? TrueService Connect is actively seeking detail-oriented, communicative individuals to step into our Online Chat Jobs Work From Home for TrueService Connect – Remote Support Role role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Online Chat Jobs Work From Home for TrueService Connect – Remote Support Role, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.

Candidate Profile & Skills

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Compensation Package & Shifts

At TrueService Connect, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $30.00 - $38.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.

Comprehensive Training Schedule

Application Instructions & Next Steps

Ready to jumpstart your work-from-home career with TrueService Connect? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.