Travel & Hospitality Booking Agent – Online Chat Representative Jobs | Beginners Welcome

Role Summary

Join our forward-thinking remote team at Horizon Stay Group as a Travel & Hospitality Booking Agent – Online Chat Representative Jobs | Beginners Welcome. Our organization specializes in Travel & Hospitality Booking, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Travel & Hospitality Booking Agent – Online Chat Representative Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (LiveChat Inc, Sabre Travel Network, and Front App). Typical conversation flows involve processing itinerary modifications, date changes, and room upgrade requests, as well as messaging guests with check-in instructions, gate change alerts, and keycode access. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Engage with incoming customer inquiries via real-time text chat using LiveChat Inc, Sabre Travel Network, and Front App.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Assist clients accurately with processing itinerary modifications, date changes, and room upgrade requests.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.

Candidate Profile & Skills

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.

Pay Rates & Company Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $35.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Scheduled hours: Four 10-Hour Days (Enjoy 3 Consecutive Days Off Every Week) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Guaranteed base pay of $25.00 - $35.00 / hr with weekly direct deposit every Friday.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.

Onboarding & Mentorship Program

How to Submit Your Application

Don't miss the opportunity to join a supportive, top-rated remote team earning $25.00 - $35.00 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.