Remote Online Chat Support Jobs – Part-Time Core Schedule ($$25-$32/hr)

Role Summary

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Remote Online Chat Support Jobs – Part-Time Core Schedule ($$25-$32/hr) opening at MetroCourier Group offers the ideal entry into remote work. We operate in the Food Delivery & On-Demand Logistics space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Remote Online Chat Support Jobs – Part-Time Core Schedule ($$25-$32/hr), you will handle inbound questions through our centralized chat interface (Twilio Flex, LivePerson, and internal courier dispatch dashboards). Typical conversation flows involve communicating with drivers and customers to resolve address delivery clarifications, as well as authorizing quick refunds or redeliveries for damaged or missing food items. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Assist clients accurately with communicating with drivers and customers to resolve address delivery clarifications.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Carefully review customer details and updating restaurant partners regarding estimated courier pickup arrival times.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Engage with incoming customer inquiries via real-time text chat using Twilio Flex, LivePerson, and internal courier dispatch dashboards.
• Address common account and service questions, including authorizing quick refunds or redeliveries for damaged or missing food items.

Candidate Profile & Skills

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $32.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.

Your First 30 Days Remote Roadmap

Application Instructions & Next Steps

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.