Online Chat Support Jobs for Veloce Retail – Remote Support Role

Opportunity Overview

Join our forward-thinking remote team at Veloce Retail as a Online Chat Support Jobs for Veloce Retail – Remote Support Role. Our organization specializes in E-Commerce & Digital Retail, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Online Chat Support Jobs for Veloce Retail – Remote Support Role, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Assist clients accurately with helping customers track pending shipments and expected delivery dates.
• Engage with incoming customer inquiries via real-time text chat using Shopify Inbox, Gorgias, and Zendesk Chat.
• Address common account and service questions, including assisting shoppers with sizing guides, product recommendations, and cart checkouts.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

Candidate Profile & Skills

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Compensation Package & Shifts

Your hourly rate of $27.50 - $36.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Guaranteed base pay of $27.50 - $36.50 / hr with weekly direct deposit every Friday.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.

Onboarding & Mentorship Program

How to Submit Your Application

Immediate openings are currently available for evening shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.