Part Time Chat Support Jobs – Flexible Hours | No Degree Required

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? EduVenture Platforms is hiring full-time and part-time candidates for our Part Time Chat Support Jobs – Flexible Hours | No Degree Required opening. You will join our collaborative EdTech & Online Learning messaging team, managing live text conversations with verified clients across North America.

As our Part Time Chat Support Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (Canvas LMS Chat, Zendesk Support, and Zoom Chat Connect). Typical conversation flows involve helping students access course modules, lecture recordings, and digital textbooks, as well as scheduling 1-on-1 virtual mentoring sessions and grading review appointments. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Carefully review customer details and resolving video lecture playback issues and certificate download requests.
• Address common account and service questions, including scheduling 1-on-1 virtual mentoring sessions and grading review appointments.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Assist clients accurately with helping students access course modules, lecture recordings, and digital textbooks.

Applicant Qualifications & Home Setup

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.

Compensation Package & Shifts

At EduVenture Platforms, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $27.50 - $36.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.

Onboarding & Mentorship Program

Ready to Get Started?

Immediate openings are currently available for evening shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.