Part Time Chat Support Jobs for Aegis Health Network – Remote Support Role

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Aegis Health Network is hiring full-time and part-time candidates for our Part Time Chat Support Jobs for Aegis Health Network – Remote Support Role opening. You will join our collaborative Telehealth & Digital Wellness messaging team, managing live text conversations with verified clients across North America.

As our Part Time Chat Support Jobs for Aegis Health Network – Remote Support Role, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.
• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Assist clients accurately with guiding patients through secure video appointment check-ins and intake questionnaires.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.

Salary, Hours & Benefits

At Aegis Health Network, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $26.50 - $34.00 / hr with guaranteed weekly direct deposit every Friday morning.

• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Guaranteed base pay of $26.50 - $34.00 / hr with weekly direct deposit every Friday.

Structured Paid Onboarding Pathway

Ready to Get Started?

Immediate openings are currently available for night shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.