Part Time Chat Support Jobs – Flexible Hours | No Degree Required

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? TrueService Connect is hiring full-time and part-time candidates for our Part Time Chat Support Jobs – Flexible Hours | No Degree Required opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Part Time Chat Support Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.

Candidate Profile & Skills

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Pay Rates & Company Perks

Your hourly rate of $28.00 - $35.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.

Structured Paid Onboarding Pathway

How to Apply Today

Ready to jumpstart your work-from-home career with TrueService Connect? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.