Remote Chat Jobs – Flexible Hours | No Degree Required

Opportunity Overview

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? HandyNest Group is actively seeking detail-oriented, communicative individuals to step into our Remote Chat Jobs – Flexible Hours | No Degree Required role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Remote Chat Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

Candidate Profile & Skills

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Compensation, Schedule & Perks

Your hourly rate of $30.00 - $38.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Comprehensive Training Schedule

Ready to Get Started?

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.