Remote Remote Chat Support Jobs – Flexible Daylight Hours ($$28-$36/hr)

Role Summary

Join our forward-thinking remote team at DashSwift Logistics as a Remote Remote Chat Support Jobs – Flexible Daylight Hours ($$28-$36/hr). Our organization specializes in Food Delivery & On-Demand Logistics, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Remote Remote Chat Support Jobs – Flexible Daylight Hours ($$28-$36/hr), you will handle inbound questions through our centralized chat interface (Twilio Flex, LivePerson, and internal courier dispatch dashboards). Typical conversation flows involve communicating with drivers and customers to resolve address delivery clarifications, as well as authorizing quick refunds or redeliveries for damaged or missing food items. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Process standard transactions and requests such as monitoring active dispatch routes during peak dinner and weekend rush hours.
• Address common account and service questions, including authorizing quick refunds or redeliveries for damaged or missing food items.
• Carefully review customer details and updating restaurant partners regarding estimated courier pickup arrival times.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Engage with incoming customer inquiries via real-time text chat using Twilio Flex, LivePerson, and internal courier dispatch dashboards.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.

What You Need to Succeed

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• A quiet, distraction-free home office setup conducive to productive text messaging.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Pay Rates & Company Perks

Your hourly rate of $28.00 - $35.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Onboarding & Mentorship Program

Application Instructions & Next Steps

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.