Remote Chat Support Jobs for PulseMetrics Software – Remote Support Role

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? PulseMetrics Software is hiring full-time and part-time candidates for our Remote Chat Support Jobs for PulseMetrics Software – Remote Support Role opening. You will join our collaborative Cloud Software & SaaS messaging team, managing live text conversations with verified clients across North America.

As our Remote Chat Support Jobs for PulseMetrics Software – Remote Support Role, you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Process standard transactions and requests such as answering subscriber questions about subscription tiers, seat licensing, and invoice billing.
• Address common account and service questions, including troubleshooting basic browser extension sync issues and desktop app settings.
• Assist clients accurately with guiding new users through account setup, password resets, and workspace invites.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $26.50 - $34.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Flexible time-off policy, paid company holidays, and supportive remote management.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.

Structured Paid Onboarding Pathway

How to Apply Today

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.