Remote Remote Chat Support Jobs – Part-Time Core Schedule ($$25-$35/hr)

Position Introduction

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Remote Remote Chat Support Jobs – Part-Time Core Schedule ($$25-$35/hr) opening at HomePro Dispatch offers the ideal entry into remote work. We operate in the Home Services & Contractor Dispatch space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Remote Remote Chat Support Jobs – Part-Time Core Schedule ($$25-$35/hr), you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.

Salary, Hours & Benefits

Your hourly rate of $25.00 - $35.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Guaranteed base pay of $25.00 - $35.00 / hr with weekly direct deposit every Friday.

Your First 30 Days Remote Roadmap

Application Instructions & Next Steps

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.