Remote Virtual Chat Jobs – Night Shift & Overnight ($$28-$36/hr)

Role Summary

Looking for a flexible, supportive remote career that lets you ditch the daily commute? PrimeCare Services is hiring full-time and part-time candidates for our Remote Virtual Chat Jobs – Night Shift & Overnight ($$28-$36/hr) opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Remote Virtual Chat Jobs – Night Shift & Overnight ($$28-$36/hr), you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Salary, Hours & Benefits

At PrimeCare Services, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $28.00 - $35.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.

Comprehensive Training Schedule

How to Submit Your Application

Ready to jumpstart your work-from-home career with PrimeCare Services? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.