Home Services & Contractor Dispatch Specialist – Web Chat Jobs | Beginners Welcome

Opportunity Overview

Join our forward-thinking remote team at DirectFix Network as a Home Services & Contractor Dispatch Specialist – Web Chat Jobs | Beginners Welcome. Our organization specializes in Home Services & Contractor Dispatch, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Home Services & Contractor Dispatch Specialist – Web Chat Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.

Requirements & Technical Equipment

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation Package & Shifts

Your hourly rate of $25.00 - $35.00 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Flexible time-off policy, paid company holidays, and supportive remote management.
• Guaranteed base pay of $25.00 - $35.00 / hr with weekly direct deposit every Friday.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.

Comprehensive Training Schedule

Ready to Get Started?

Immediate openings are currently available for night shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.