Web Chat Jobs – Flexible Hours | No Degree Required

Opportunity Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? TrueService Connect is hiring full-time and part-time candidates for our Web Chat Jobs – Flexible Hours | No Degree Required opening. You will join our collaborative Home Services & Contractor Dispatch messaging team, managing live text conversations with verified clients across North America.

As our Web Chat Jobs – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.

Candidate Profile & Skills

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.

Compensation Package & Shifts

At TrueService Connect, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $31.00 - $39.50 / hr with guaranteed weekly direct deposit every Friday morning.

• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• Guaranteed base pay of $31.00 - $39.50 / hr with weekly direct deposit every Friday.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Your First 30 Days Remote Roadmap

How to Apply Today

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.