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Yelp Remote Jobs | Remote Business Listings Support Specialist | $25-$35/hr

Shape the Local Business Landscape from Home—Become a Remote Business Listings Support Specialist

Are you passionate about helping local businesses thrive? Do you want to make a difference from the comfort of your own home? We are looking for enthusiastic individuals to join our team as Remote Business Listings Support Specialists. No prior experience is necessary—just a strong attention to detail, a passion for customer service, and an eagerness to learn. We provide comprehensive training to set you up for success. Earn between $25-$35 per hour while assisting businesses, ensuring their listings are accurate, and being part of a dynamic, remote team.

About the Role

As a Remote Business Listings Support Specialist, you will be responsible for helping local business owners optimize their online presence. You will guide them through updating their business listings, ensuring their information is accurate, and assisting them with any questions they may have.

This role is perfect for individuals who enjoy connecting with people, solving problems, and want to help businesses reach new customers. Whether you’re answering inquiries, troubleshooting issues, or proactively providing recommendations, you will play a key role in supporting local businesses and improving their online visibility.

Your work will involve interacting with business owners via email, chat, or phone, ensuring that their listings are up-to-date, relevant, and accurately represent their business. By providing exceptional support, you will help businesses attract new customers and grow their online presence.

What You'll Do

• Business Listings Management: Assist business owners with setting up, updating, and optimizing their online listings to ensure accuracy and visibility.
• Customer Interaction: Respond to inquiries from business owners via phone, email, and chat, providing guidance and answering questions regarding their listings.
• Problem Solving: Troubleshoot issues related to business profiles, including incorrect information, photos, or reviews. You will help business owners resolve problems and make necessary updates.
• Documentation: Keep detailed records of customer interactions, ensuring a smooth follow-up process and contributing to our knowledge base to enhance our support services.

Why You Should Apply

• No Experience Needed: We provide extensive training to equip you with the skills needed to succeed in this role, regardless of your background.
• Work from Home: Enjoy the flexibility of remote work, setting up a workspace that works for you.
• Earn $25-$35/hr: We offer competitive pay for your dedication to supporting local businesses.
• Career Growth Opportunities: Start as a Business Listings Support Specialist and grow into roles in customer success, account management, or quality assurance. We believe in nurturing talent and providing opportunities for growth.

A Day in the Life

Your day starts in your home workspace, where you log in and begin reviewing support requests from local businesses. Your first call is with a restaurant owner who needs help updating their operating hours. You walk them through the process step-by-step, ensuring the information is correct and that their listing is optimized to attract customers.

Later, you assist a retail store owner who wants to add photos to their listing. You provide clear instructions, help troubleshoot any technical issues, and offer recommendations on how to make their listing more visually appealing.

You also participate in a virtual meeting with your team to share updates, discuss challenges, and learn about new tools that can help you assist business owners even better. Even though you work remotely, you feel connected to your team and know you’re making a real difference for small businesses.

Who We're Looking For

• Detail-Oriented: You are meticulous and enjoy making sure information is accurate and up-to-date. Your attention to detail ensures that business listings are correct and engaging.
• Effective Communicators: You can communicate clearly and effectively with business owners, providing them with the information and guidance they need to improve their listings.
• Problem Solvers: You enjoy taking on challenges and finding effective solutions. You are resourceful and able to troubleshoot issues related to online listings.
• Empathetic and Patient: You genuinely care about helping local businesses succeed. You understand the challenges they face and are committed to providing the support they need to thrive.

Why This Job Matters