Telehealth & Digital Wellness Advisor – Chat Job | Beginners Welcome

Position Introduction

Looking for a flexible, supportive remote career that lets you ditch the daily commute? WellTrack Digital Health is hiring full-time and part-time candidates for our Telehealth & Digital Wellness Advisor – Chat Job | Beginners Welcome opening. You will join our collaborative Telehealth & Digital Wellness messaging team, managing live text conversations with verified clients across North America.

As our Telehealth & Digital Wellness Advisor – Chat Job | Beginners Welcome, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Assist clients accurately with guiding patients through secure video appointment check-ins and intake questionnaires.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Process standard transactions and requests such as answering non-clinical patient inquiries regarding provider availability and telehealth coverage.

Applicant Qualifications & Home Setup

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $30.00 - $38.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Guaranteed base pay of $30.00 - $38.50 / hr with weekly direct deposit every Friday.

Onboarding & Mentorship Program

Application Instructions & Next Steps

Don't miss the opportunity to join a supportive, top-rated remote team earning $30.00 - $38.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.