Chat Job for DirectFix Network – Remote Support Role

Position Introduction

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Chat Job for DirectFix Network – Remote Support Role opening at DirectFix Network offers the ideal entry into remote work. We operate in the Home Services & Contractor Dispatch space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Chat Job for DirectFix Network – Remote Support Role, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.

Applicant Qualifications & Home Setup

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $31.00 - $39.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Guaranteed base pay of $31.00 - $39.50 / hr with weekly direct deposit every Friday.

Comprehensive Training Schedule

Ready to Get Started?

Don't miss the opportunity to join a supportive, top-rated remote team earning $31.00 - $39.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.