Remote Chat Support Job – Part-Time Core Schedule ($$28-$36/hr)

Role Summary

Join our forward-thinking remote team at Nexus App Platforms as a Remote Chat Support Job – Part-Time Core Schedule ($$28-$36/hr). Our organization specializes in Cloud Software & SaaS, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Remote Chat Support Job – Part-Time Core Schedule ($$28-$36/hr), you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Process standard transactions and requests such as answering subscriber questions about subscription tiers, seat licensing, and invoice billing.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Address common account and service questions, including troubleshooting basic browser extension sync issues and desktop app settings.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Pay Rates & Company Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $28.00 - $35.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Flexible time-off policy, paid company holidays, and supportive remote management.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Comprehensive Training Schedule

How to Submit Your Application

Immediate openings are currently available for part-time flexible candidates. Click Apply Now to enter your contact information and get matched with our hiring team.