Online Chat Customer Service Jobs for Aura Lifestyle Brands – Remote Support Role

Role Summary

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Aura Lifestyle Brands is hiring full-time and part-time candidates for our Online Chat Customer Service Jobs for Aura Lifestyle Brands – Remote Support Role opening. You will join our collaborative E-Commerce & Digital Retail messaging team, managing live text conversations with verified clients across North America.

As our Online Chat Customer Service Jobs for Aura Lifestyle Brands – Remote Support Role, you will handle inbound questions through our centralized chat interface (Shopify Inbox, Gorgias, and Zendesk Chat). Typical conversation flows involve helping customers track pending shipments and expected delivery dates, as well as assisting shoppers with sizing guides, product recommendations, and cart checkouts. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Engage with incoming customer inquiries via real-time text chat using Shopify Inbox, Gorgias, and Zendesk Chat.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Process standard transactions and requests such as processing simple returns, store credits, and exchange requests via live chat.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Assist clients accurately with helping customers track pending shipments and expected delivery dates.
• Carefully review customer details and answering pre-purchase inquiries regarding inventory availability and seasonal discounts.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $27.50 - $36.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Scheduled hours: Nightly 11:00 PM – 7:30 AM EST (Includes +$3/hr Night Differential) with opportunities for voluntary overtime during peak volumes.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Your First 30 Days Remote Roadmap

How to Apply Today

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.