Home Services & Contractor Dispatch Associate – Chat Support Job | Beginners Welcome

Role Summary

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? HandyNest Group is actively seeking detail-oriented, communicative individuals to step into our Home Services & Contractor Dispatch Associate – Chat Support Job | Beginners Welcome role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Home Services & Contractor Dispatch Associate – Chat Support Job | Beginners Welcome, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.

What You Need to Succeed

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.

Compensation, Schedule & Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $35.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Scheduled hours: Friday – Sunday (10-Hour Shifts with Paid Lunch & Weekend Bonus) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.

Your First 30 Days Remote Roadmap

How to Apply Today

Immediate openings are currently available for weekend shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.