Customer Chat Support Jobs (Evening Shift) – Work From Home Opportunity

Role Summary

Join our forward-thinking remote team at CarePoint Telehealth as a Customer Chat Support Jobs (Evening Shift) – Work From Home Opportunity. Our organization specializes in Telehealth & Digital Wellness, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Customer Chat Support Jobs (Evening Shift) – Work From Home Opportunity, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.
• Process standard transactions and requests such as answering non-clinical patient inquiries regarding provider availability and telehealth coverage.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Assist clients accurately with guiding patients through secure video appointment check-ins and intake questionnaires.
• Address common account and service questions, including confirming prescription delivery addresses and pharmacy dispatch notifications.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.

Requirements & Technical Equipment

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Compensation Package & Shifts

We believe in treating remote team members with the highest respect. You will earn a competitive $31.00 - $39.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Guaranteed base pay of $31.00 - $39.50 / hr with weekly direct deposit every Friday.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.

Structured Paid Onboarding Pathway

How to Submit Your Application

Ready to jumpstart your work-from-home career with CarePoint Telehealth? Positions are filled as qualified applications arrive. Click Apply Now below to complete the initial 2-minute screening questionnaire and lock in your training date.