Telehealth & Digital Wellness Specialist – Email Chat Support Jobs | Beginners Welcome

Job Overview

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Telehealth & Digital Wellness Specialist – Email Chat Support Jobs | Beginners Welcome opening at Aegis Health Network offers the ideal entry into remote work. We operate in the Telehealth & Digital Wellness space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Telehealth & Digital Wellness Specialist – Email Chat Support Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Key Responsibilities

• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Assist clients accurately with guiding patients through secure video appointment check-ins and intake questionnaires.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.

Requirements & Technical Equipment

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $26.50 - $34.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Guaranteed base pay of $26.50 - $34.00 / hr with weekly direct deposit every Friday.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Flexible time-off policy, paid company holidays, and supportive remote management.

Your First 30 Days Remote Roadmap

How to Submit Your Application

Take the first step toward a flexible, high-paying remote chat career today. Select Apply Now below to visit the official applicant portal. No complicated resume formatting is required to get started.