Remote Email Chat Support Jobs – Flexible Daylight Hours ($$30-$38/hr)

Opportunity Overview

Join our forward-thinking remote team at DirectFix Network as a Remote Email Chat Support Jobs – Flexible Daylight Hours ($$30-$38/hr). Our organization specializes in Home Services & Contractor Dispatch, where customer satisfaction is driven by fast, empathetic, and clear messaging. We are expanding our team to meet growing digital demand, offering comprehensive paid training from your first day.

As our Remote Email Chat Support Jobs – Flexible Daylight Hours ($$30-$38/hr), you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Process standard transactions and requests such as providing estimates based on standard service menus and confirming booking deposits.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation, Schedule & Perks

Your hourly rate of $30.00 - $38.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• Guaranteed base pay of $30.00 - $38.50 / hr with weekly direct deposit every Friday.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.

Comprehensive Training Schedule

Application Instructions & Next Steps

We are reviewing candidates on a rolling basis and aim to fill our current training cohort promptly. To initiate your application, click the Apply Now button below to access our streamlined partner portal. Qualified candidates will be prompted to verify basic equipment requirements and select their preferred schedule.